Dedicated to excellence
We are a group of transplants to Miami. Everyone on our team has moved from New York, Ukraine, and as far away as South Africa. We bring our work ethic with us to the job. We pride ourselves on being always on time, available 365 days per year, and ready to service every need of your Building’s Amenities Deck.
Our approach is unique because we can tailor our services: from just staffing to a “360-degree" approach where we handle design, implementation, maintenance, and daily operations with full services across gyms, pools, pool decks, spas, massage therapy, and all commensurate inventory (e.g., towels, shampoo, and water). No task is too small for us, and everything is consistently executed.
"Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities."
— Aristotle
FAQs
General Questions
Q: What types of buildings do you provide services for?
A: We specialize in managing amenities for residential condominiums, apartment complexes, hotels, and high-end commercial properties.
Q: Are your services customizable for our building's specific needs?
A: Absolutely! We tailor our services to fit your building’s unique requirements, whether it’s full-scale operations or specific amenities.
Q: How does your billing work?
A: We offer a simplified monthly billing process that covers all staffing, operations, and service costs. This ensures transparency and convenience for your association or management team.
Q: Are your services available year-round?
A: Yes, our team is available 365 days a year, including holidays, to ensure uninterrupted service for your residents and guests.
Spa Services
Q: What spa services do you offer?
A: We provide professional massage therapy, facials, wellness treatments, and more. We also manage spa inventory and ensure a consistent luxury experience.
Q: Can you staff and operate our existing spa facilities?
A: Yes, we can manage your existing spa facilities, including hiring, training, and overseeing staff, as well as maintaining equipment and supplies.
Q: Do you offer spa design and setup services?
A: Absolutely. We provide consultation and services for spa design, setup, and operations to create a tranquil and functional environment.
Pool Services
Q: What does your pool management include?
A: Our pool services include water quality monitoring, safety protocols, lifeguard staffing, towel service, and guest assistance.
Q: Can you handle seasonal pool operations?
A: Yes, we manage seasonal and year-round pool operations, ensuring your facilities are ready whenever residents or guests want to use them.
Q: Do you work with external pool maintenance vendors?
A: We have a vetted network of trusted pool maintenance vendors and can coordinate all necessary repairs, cleaning, and upgrades.
Gym Services
Q: What gym services do you provide?
A: We handle gym maintenance, equipment cleaning, inventory management, and daily operations to ensure your fitness facilities run smoothly.
Q: Can you provide personal trainers or fitness instructors?
A: Yes, we work with certified trainers and instructors to offer group classes or personalized training sessions for your residents or guests.
Q: How do you maintain gym equipment?
A: We conduct regular inspections and coordinate with trusted maintenance providers to ensure all gym equipment is in top working condition.
Massage Therapy
Q: Are your massage therapists certified?
A: Yes, all of our massage therapists are certified professionals with extensive experience in various therapeutic techniques.
Q: Can residents book massages directly with you?
A: Yes, we offer a convenient booking system for residents to schedule appointments directly with our massage therapists.
Q: What types of massages do you offer?
A: We offer a range of services, including deep tissue, Swedish, and sports massages, tailored to individual preferences.
Staffing and Operations
Q: Do you hire and manage all staff?
A: Yes, we recruit, hire, and train all staff directly, ensuring they meet our high standards for professionalism and expertise.
Q: Are your staff trained in customer service?
A: Absolutely. Our team members are trained to provide friendly, professional, and responsive service to residents and guests.
Q: What happens if we have an urgent issue outside of business hours?
A: Our team is on call 365 days a year from 6 AM to midnight to handle any emergencies or urgent requests.
Partnership and Onboarding
Q: How do we get started with your services?
A: Contact us for a consultation, and we’ll assess your building’s needs to create a customized plan. Once approved, we can begin operations quickly.
Q: Can we start with just one service?
A: Yes, you can start with a single service like spa management or pool operations, and expand as needed.
Q: How long does it take to fully onboard your services?
A: The timeline depends on the scope of services, but we typically complete onboarding within 30 days, including staffing, training, and setup.
Additional Questions
Q: Do you provide inventory management for amenities?
A: Yes, we manage all inventory for spa, gym, and pool facilities, including towels, toiletries, cleaning supplies, and more.
Q: Can you help design or upgrade our amenities?
A: Absolutely. Our team includes design experts who can help upgrade or completely redesign your amenities to meet modern standards.
Q: Are you insured and licensed?
A: Yes, we are fully licensed and insured, providing peace of mind for building management and residents alike.